Key points of customer supervision and communication skills during drilling construction

Key points of customer supervision and communication skills during drilling construction

Hiring a construction team to dig a well is a professional project. As a customer, effective on-site supervision and clear communication are the keys to ensuring that you ultimately obtain a qualified water well. You don’t need to understand the technical details, but you need to grasp the core nodes and know how to collaborate with the construction party.

1. Core supervision points: Grasping the “Four Keys”

Your supervision should focus on critical processes that affect well life, water quantity, and quality.

Material entry acceptance:

Supervision points: Well pipes (casings), water filter pipes (flower pipes), filter materials (quartz sand), and sealing clay (bentonite) must be checked in person when arriving at the site.

How to check: Check whether the well pipe has no cracks or deformation; whether the pores of the water filter pipe are uniform; whether the filter material is clean and free of mud. This is the first step to prevent shoddy products.

Stratigraphic records and depth confirmation:

Supervision point: The construction party is required to briefly record the conditions of the soil, sand and rock layers excavated at different depths (photos may be required for retention).

Why it’s important: This directly determines the depth of the water-bearing sand layer where the water filter pipe should be placed, and is the scientific basis for the well-forming process.

The three-step process of “laying pipes, filling gravel, and sealing” (on-site supervision is required):

Running pipe: Verify that the filter pipe section is accurately aligned with the aquifer noted earlier.

Gravel filling: supervise to fill clean coarse sand or quartz sand filter material evenly and continuously between the well pipe and the well wall, instead of pouring soil randomly. This is the key to forming a good filter layer and preventing sand from coming out.

Seal (cementing): Above the filter layer, high-quality clay balls or bentonite must be used for a tight and strong seal until close to the ground to isolate surface sewage from seeping down. This step should never be omitted.

Well cleaning and water testing acceptance:

Supervision point: After the pipe is put down, the well must be cleaned for a long time and intensively until the pumped water is completely clear and free of sand.

Final test: Carry out a water pumping test for several consecutive hours to confirm with your own eyes whether the water output is stable and sufficient, and whether the water quality is clear.

2. Efficient communication skills: clear, respectful and well-founded

Good communication can make supervision work more effective and avoid confrontation.

Clearly agree before starting work:

Written: Sign a contract to clarify well depth, pipe materials, processes, payment nodes and warranty terms. Verbal promises are unreliable.

Consensus: Confirm the operating standards of the above four key supervision points in person with the person in charge and that you will be on hand to supervise.

Process communication: ask more, listen more, express rationally:

Use questions instead of accusations: When you find doubts, ask them in a consultative tone. "Master, I think this filter material seems a bit thin. What is the main function of using it?" It is easier to get a professional explanation than to directly question.

Confirm on the spot, leaving no hidden dangers: After each key node (depth of lower pipe, water quality of well cleaning) is completed, confirm the results with the construction party on the spot. You can say: "Look, the water is clear now. Can we consider the well cleaning to be up to standard?"

Respect professionalism and focus on results: do not interfere with specific operating methods, but resolutely adhere to material standards and the quality bottom line of final results.

Make good use of recording and payment leverage:

Process evidence: Take photos or simply video record key materials and process nodes.

Payment according to progress: link the project payment with key milestones (for example: 30% payment after signing the contract, 30% payment after the materials have been delivered and verified, 20% payment after completion of gravel filling in the lower pipe, and 20% payment after the water is successfully discharged and the water test is passed). This is the most effective way to protect your rights and interests.

Summary: Be a “knowledgeable” Party A

Your role is not that of a technician, but that of a "project manager." The core tasks are: locking standards through prior agreement, preventing risks through node supervision, ensuring implementation through rational communication, and controlling final quality through result acceptance and installment payment. By maintaining a positive and collaborative attitude while adhering to key principles, you will have the best chance of getting a well with good water quality, sufficient water volume, and a long-lasting well.